FAQ & Troubleshooting

Most Popular Articles

• My home SIM has stopped working
• How long does an eSIM take to arrive and install?
• I cannot scan my QR Code
• Problems with slow internet connection or slow internet speed
• Error: "This code is no longer valid"
• When should I install my eSIM?
• Can I use my eSIM for a personal hotspot or tethering?
• Can I use two eSIMs at the same time?
• Can I still use my home SIM card with my eSIM?
• Getting the most from your eSIM